The Hands-Down Best Way to Respond to Airbnb Reviews

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The Hands-Down Best Way to Respond to Airbnb Reviews

You could be missing out on tons of benefits of Airbnb reviews. Find out how to maximize those benefits & the best way to respond to reviews.

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I'm Sabrina, an Airbnb host coach who knows starting your own short-term rental biz can quickly get waaaay too complicated. But it doesn't have to be. I help first-time Airbnb hosts like you go from overwhelmed 
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As an Airbnb host, I hope you’ve felt the total joy of getting glowing Airbnb reviews.

Finding out that you made a huge difference in your guest’s vacation (and that they can’t wait to stay with you again!) makes all the hard work of Airbnb hosting worthwhile.

But, if you’re not careful, you might not be reaping all the benefits of your positive reviews.

Read on to learn how to maximize all the benefits of Airbnb reviews, how to get MORE positive reviews, and the hands-down best way to respond to reviews.

If you’re not familiar with how Airbnb reviews work, be sure to check out my (quick) guide to Airbnb’s review system.

Note: All information referenced in this post is up to date as of 3/6/2022. For the most up-to-date information, please refer directly to the Airbnb website and specific web pages linked throughout this post.

Why Airbnb Reviews Matter

I won’t spend too much time here because, as a customer, you’ve likely left reviews, read reviews, and made purchase decisions based on reviews. So, you know why they matter!

Reviews provide social proof from an unbiased third party. Reading Airbnb reviews is a potential guest’s opportunity to determine whether or not your listing is truly as great as you say it is.

Furthermore, responding to ALL reviews (both positive and negative) shows that you’re communicative, thoughtful, and care about your guests’ experience.

(This is one reason why negative reviews aren’t necessarily a bad thing!)

In this post, we’ll talk all about how to respond to positive reviews left by your guests. To maximize the benefit of ALL Airbnb reviews, make sure to check out How to Make Negative Airbnb Reviews Work in Your Favor.

How to Respond to Positive Reviews

Responding to positive reviews gives you an opportunity to reinforce all of the great things your past guests have said about you.

It also builds credibility if when you get the occasional negative review.

After your guest’s review is public, you’ll have 30 days from the date of posting to reply.

When you respond to positive reviews, consider including the following:

  • The guest’s name (so that your reply feels personal)
  • Gratitude (either that they stayed with you, that they left a thoughtful review, or something specific they did during their stay)
  • Reiterate the great things they stated in their review (so that potential guests see those great things twice
  • Invite them to stay with you again (you want to encourage repeat customers every chance you get!)

And, keep it short and sweet!

This is generally how I respond to positive reviews on my Airbnb listing:

Airbnb Hosting Tip: As tempting as it is, try not to copy and paste the same response over and over to different guests. I believe this counteracts all of the positive things about leaving public responses.

How to Get MORE Positive Reviews

Increasing the number of positive reviews you have is crucial for new listings. It’s also the absolute best way to offset the impact of any negative reviews.

Here are five proven tactics to get more positive reviews:

(This is especially important for new hosts who need to build credibility)

  1. Send a mid-stay message
    • During a guest’s visit, ask if there’s anything you can do to improve their stay. This helps you address any issues right away, so that they don’t end up in a review
    • Save time by stealing the exact mid-stay message I send my Airbnb guests
  2. Do proactive property maintence
    • Proactive maintenance is crucial because it helps you get ahead of any issues at your property before they turn into a disaster
  3. Treat your cleaners well
  1. Ecourage guests to leave a review in your checkout message
    • Something as simple as “P.S. We really value your private feedback as well as your review. Thank you!” is all you need (DO NOT incentivize or compensate guests for leaving you a review, which would violate Airbnb’s Review Policy)
  2. Review your guest first (this is by far my #1 tip for getting MORE reviews)
    • Most guests won’t immediately leave a review after checking out. But, most guests will leave a review after you leave one for them

Airbnb Hosting Tip: Leaving a review first isn’t always the best move. If a guest had a negative experience, you might not want to encourage them to leave a review.

Takeaway

Getting glowing Airbnb reviews is one of the absolute best parts of hosting.

Now that you know how to successfully respond to positive Airbnb reviews (and get MORE positive reviews!), you’re ready to start making them work in your favor more than ever before!

Want to learn how to respond to negative reviews? Make sure to check out How to Make Negative Airbnb Reviews Work in Your Favor.

Happy hosting!

Considering buying your first Airbnb property?

Don’t miss out! Save this post for when you need it most. Pin it for later:

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Disclaimer: All content on this website is for informational purposes only. You are taking all provided information at your own risk. We are not financial, real estate, legal, investment or other professionals. Nothing on this website should be construed as professional advice. We will not be liable for any loss or damage of any nature. Additionally, we are not agents or employees of Airbnb. For more information, read our disclaimer.

Do you respond to positive reviews? Drop a ‘heck yes!’ in the comments 🙂

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I made $85,000+ my first year Airbnb hosting. Now, I’m sharing all my Airbnb hosting tips so you can build your own insanely profitable business.

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